Frequently Asked Questions
Ordering on www.pugold.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
- Yes, you will receive an order confirmation email upon your order confirmation.
You may fill the below fill the below form for "Create Your Own" and we will send you a quote accordingly. https://pugold.com/quote/request/index/
Delivery to UAE, Oman, Kuwait, Qatar & Bahrain - We provide free shipping for orders worth AED 399 and more. There is a delivery charged of AED 20 for orders below AED 399. Delivery to all other countries – We provide free shipping for order worth AED 1999 & more. There is a delivery charge of AED 150 for orders below AED 1999. For more information, kindly visithttps://pugold.com/international-shipping
For deliveries to UAE, Oman, Kuwait, Qatar & Bahrain – We deliver within 2 business days. For deliveries to other countries – We deliver within 5 business days.
For deliveries within UAE – We have partnered with Fetchr. For deliveries to Oman, Kuwait, Qatar & Bahrain – We have our inhouse delivery arrangement. For deliveries to all other countries – We have partnered with Fedex.
Yes, you can get in touch with us within 24 hours of you placing your order to make the changes in your delivery address.
Yes, we have cash on delivery service for UAE, Oman, Kuwait, Bahrain & Qatar. Unfortunately, we do not provide cash on delivery service for other countries.
Yes, you may do so as long as duty is paid upon collection of your order in the recipient country.
You can either pay as cash on delivery or pay using a visa/master credit/debit card.
We have partnered with Network International LLC as our Payment Gateway to guarantee you world class payment security. We respect your privacy and do not share your card details.
Payment via Debit/Credit Card: We will refund the money back to the same card. This could take upto 15 business days (depending on your bank) Payment as Cash on Delivery: We will transfer the money back to your bank account. We will take the bank details while processing the refund. This refund process could take upto 15 business days.
We’ve got you covered. Ideally, this should not happen as we have a ring size guide which gives you a fair idea of your ring size. However, if you are still out of luck and land a wrong ring size. You may visit any of our Pure Gold Jewelers stores and we will have it resized for free.
Yes, we offer free engravings. Simply send us an email to [email protected] reach us on our live chat after placing your order and provide us with the details for engraving.
Our standard sizes are from US 6 – 7.5. We can get you a smaller size at no cost. However, for a bigger size, we will have an extra charge. Contact us to get more details.
Yes, it is absolutely safe. We use SSL (Secure Server Layer) to process payment details – the international standard for internet browsing security.
It’s a service designed to make online shopping safer - each time you use your credit card your identity is verified. We use Pay Tabs - the online payment gateway trusted by organizations across the region and beyond.