We are confident that you will love your Pure Gold Jewelry. However, in a rare & exceptional situation wherein you require to return any item from your order, here’s everything you need to know:
- In case of the Buyer purchases and receives goods that differ from the offered specifications or differ in value or specifications for what is mentioned in the offer page, the Buyer can request for a return within 3 days of receiving the item (Date of delivery).
- You have an option to return the item back to any of our Pure Gold Jewelers Stores or contact us to book your return and the return delivery charges are on us.
- Payment via Debit/Credit Card: We will refund the money back to the same card. This could take upto 15 business days (depending on your bank)
- Payment as Cash on Delivery: We will transfer the money back to your bank account. We will take the bank details while processing the refund. This refund process could take upto 15 business days.
Please note that your refund will be approved upon complete inspection of the item from our Quality Control Department. You should return the item in the same condition as received along with all free accessories like jewelry box, certification card and any other free items need to be returned in reusable condition.
This policy is for purchases done online at www.pugold.com and could differ from our In-Store policies.